PictoBot

Support

For iPhone, iPad and Mac

Need a hand? Email support@ravenwind.com and tell us which device you’re using and what happened. A screenshot often helps. We read every message.

PictoBot can’t see my photos

PictoBot needs permission to read your Photos library. On iPhone or iPad, open Settings → Privacy & Security → Photos → PictoBot. On Mac, open System Settings → Privacy & Security → Photos and turn on PictoBot. If you chose limited access, PictoBot can only search the photos you selected.

Search results look out of date

PictoBot builds its search index on your device and keeps it current as your library changes. On Mac, use Update in the sidebar to pick up recent changes, or Rebuild to start the index again from scratch. Large libraries can take a while the first time.

Restoring PictoBot Plus

PictoBot Plus works on iPhone, iPad and Mac with the same Apple Account. If Plus doesn’t appear on a device, open Settings in PictoBot and choose Restore Purchases.

Managing or cancelling your subscription

Subscriptions are handled by Apple. To change plans or cancel, open Settings in PictoBot and choose Manage Subscription, or go to your Apple Account’s subscriptions in the App Store. Cancel at least 24 hours before the end of the current period to avoid renewal. For refunds, use reportaproblem.apple.com.

I removed photos by mistake

Clean Up never deletes anything without your confirmation, and removed photos go to the Recently Deleted album in Photos. You can usually recover them there for up to 30 days.

Your privacy

Photo analysis happens on your device, and there’s no PictoBot account. Read the full Privacy Policy.